deliveroo terms and conditions

If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. We will give you the details of the customer’s Pickup Order to allow you to process and fulfil it (Order Info). Terms and Conditions. Terms and Conditions. That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Deliveroo account and will be redeemed when the Customer places their first eligible order. If your purchase is less than your total credit, the balance of your credit will remain available on your account for future purchases. MARKETPLACE+ SERVICE IS OTHERWISE PROVIDED AS-IS. We will, subject to our rights to suspend your use of Table Service under these terms, display your site/s and menu items on the Platform as available for Table Service orders. 8. Providing mobile unique number: You will need to provide us with a unique valid mobile phone number. See for full terms. We will make software  available to you to use on the equipment so that you can use Table Service. You may contact us at, or by using the instant messaging facility on our Application. Deliveroo Plus is our subscription membership plan – you pay a flat monthly fee for unlimited free delivery. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material. (a) We may make limited and reasonable edits to menu item descriptions from time to time (including where legally required). In the event that, in respect of business purchasers: Deliveroo may cancel its contracts with you, suspend any further Orders from being placed or fulfilled and deactivate any Gift Cards which have not been paid for, without liability to you. Should I ask the customer to tip me when I deliver their order? You must comply with the spirit of the following standards as well as the letter. Deliveroo and the Partner may notify you that an order has been cancelled at any time. Deliveroo’s Privacy Policy (available on explains how we use your personal information. You may also find answers to your questions here. if you pause with 10 days remaining in your payment cycle, after you unpause, you’ll first use the 10 days and only after that we’ll charge you for the next Deliveroo Plus Subscription Period. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. These T&Cs will apply to all entrants to the prize draw. We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). These do not replace the Terms and Conditions of Service for your Deliveroo account, which will continue to apply except to the extent these T&C vary them. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Table Service. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up. Deliveroo Plus is only available for Participating Restaurants. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. By using Marketplace+ Service you agree to us collecting and using this information. You must comply with any Deliveroo policy issued from time to time. Through its Delivery Service, Deliveroo will provide you with a real-time ordering process that enables customers to place orders with you for delivery on the Platform in the UK (Delivery Orders) from the site/s that you have chosen and we that have agreed to provide Delivery Services to (the Sites). Use of these is subject to Deliveroo's Voucher and Account Credit Terms. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR SPECIAL DAMAGES OF ANY KIND OR FOR LOSS OF PROFITS, REVENUE OR BUSINESS ARISING OUT OF OR RELATING TO MENU MANAGER OR THESE TERMS. We have no liability for any payments you make to a Partner Restaurant when collecting your Pick-up Order. Each Voucher can only be used once per customer. Cuisines . You accept our offer to provide Pickup on these terms. Exceptionally, we may agree to accept payment after the time of Order - this is always subject to our written approval and may be subject to credit checks. Refunds: Deliveroo Plus Fees are non-refundable, except in the following exceptional circumstances: if we notify you in a Change Communication that you are entitled to a refund, if you cancel your Deliveroo Plus Subscription in accordance with the provisions below and we subsequently take payment of the Deliveroo Plus Fee from your Payment Method; if you cancel your Deliveroo Plus membership within the Cooling-Off Period; or if your Deliveroo Plus Subscription is cancelled prior to the end of a Deliveroo Plus Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the United Kingdom, disability or death. If anyone to whom you give a referral goes on to place a Deliveroo order using that unique link, we will apply to your account the amount of Deliveroo Voucher credit stated in the email we sent to you with the unique link. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. If you are new to the Platform, provide us with accurate descriptions of menu items to be offered in Marketplace+ Service (including any relevant allergen advice and applicable VAT amounts). We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner Restaurant. To claim the promotion, order on or the Deliveroo app the limited edition 'out-of-this-space' spaghetti at a Bavet restaurant located in Brussels (2), Antwerp (1), Ghent (1), Bruges, and answer two multiple-choice questions related to the Men In Black™ movies. TERMS. Deliveroo retains ownership of and all rights in and to Deliveroo branding; and. Any price changes to your Deliveroo Plus membership will take effect on your next Deliveroo Plus Subscription Period. If an Gift Card is abused, or an Gift Card which we know or suspect was obtained fraudulently is redeemed and/or used to make purchases on our service, Deliveroo may: When you use your Gift Card on our website or our app, the general Deliveroo terms at will also apply. Your use of Deliveroo Plus during any ‘free period’ will be subject to these Deliveroo Plus T&Cs as normal. By using Menu Manager, you acknowledge that you will be amending the information consumers see about your menu items. For further information about how this change will operate, please see the Help Centre article here. Roofoods Ltd’s registered address is The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London EC4R 3TE. 3. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Any cost associated with placing an order is your responsibility and is dependent on the internet service provider used. Use reasonable endeavours to ensure that Delivery Orders are available for collection by our Riders at the time communicated on the Platform and to keep Riders waiting for Delivery Orders for no longer than five minutes. If you have a Deliveroo account for delivery orders, you will use the same account for Pick-up Orders. That means that the availability of our Service, and the range of Partners from which you can order, depends on the Partners in your area. We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Deliveroo IP  in the country you operate in during the Term for the sole purpose of using the Marketplace+ Service. You can procure other services (e.g. Menu Manager is a new feature - we’ve tested it, but it is still developing and improving all the time. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the rider has been despatched you will also be charged for delivery. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide Services to you. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. Minimum order values may vary from time to time and may differ between our Participating Restaurants. If you access or use Menu Manager after being notified of a change, you’re deemed to have accepted the change. We will facilitate and implement a real-time ordering process which will enable customers to place and pay for Pickup orders on the Platform. We’ll notify you of material changes before they happen. The winner should ensure they are aware of any applicable expiry dates. If you cancel any Table Service Order after it has been accepted you will be charged the full price for the Items. We will maintain the suspension until you have remedied the breach to our reasonable satisfaction or we no longer consider the suspension necessary in the circumstances. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. Recipes . In some cases, the Partner Restaurant may be owned by or affiliated with us. Recipes . comply with any other criteria communicated to you at the time of signing up. This software constitutes Deliveroo IP (see below) and it remains our property at all times. You may also find answers to your questions here. You warrant and undertake that your branding does not and will not infringe any third party intellectual property rights. This promotion is initiated by Deliveroo Belgium SPRL/BVBA, Munsterstraat 10, 1000 Brussels. If the sale of any age restricted product is refused, and the Partner Restaurant confirms to Deliveroo that the relevant Item was not provided to you, Deliveroo will process a refund for the relevant Item to the card from which you paid for your Pick-up Order. You should not accept cash payment for Table Service orders. To prevent fraudulent activity and abuse of the Free Trial Period we may limit eligibility or duration. WE ARE NOT OBLIGED TO CORRECT ERRORS OR THE EFFECTS OF ERRORS (INCLUDING RECOVERING LOST DATA) OR PROVIDE TECHNICAL SUPPORT. Only one Voucher can be redeemed per order. Some Partners operate a minimum order value policy. If a customer cancels their Deliveroo Plus subscription during the paid period, the Restaurant Offer will expire at the end of the last day of the customer’s Deliveroo Plus Subscription Period (see the. You must limit your Deliveroo account to your personal use, and not share your Deliveroo account details with any third party at any time during your Deliveroo Plus subscription. If you do not want to continue with your Plus Subscription following receipt of a Change Communication you may cancel your Plus Subscription with immediate effect (see below). Service fees may apply to your purchase of E-Gift Cards. Any credit remaining on the affected customer account will be cancelled and is non-refundable; Deliveroo Plus, is a customer programme (“Deliveroo Plus”) offered to some Eligible Users . DEFINED TERMS“Controller”, “Data Subject”, “Personal Data” and “processing” all have the meanings given to them in DP Laws (and related terms like “process” have corresponding meanings).“Complaint” a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.“Data Subject Request” a Data Subject’s request to exercise their rights under DP Laws.“DP Laws” any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Partner, Deliveroo and/or Table Service, including (a) any laws or regulations implementing EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.“Protected Data” Personal Data received from or on behalf of the Customer for the purposes of placing a Table Service order.“Supervisory Authority” any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws. 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