He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. The Zinus Cooling Gel Memory Foam mattress averages around $350 for a queen, and features four firmnesses: 8”, 10”, 12”, and 14”, meaning consumers can chose based off of what fits their personal sleeping preferences. Eliminates the need for a box spring Zinus has arrived in Australia! Shipping was very quick too. Further details in the disclaimer. I’d even go as far to say that it is better quality than our much more expensive bed in our master bedroom. Now they are wanting another picture. ... No matter where you live in Australia, I’m sure you’ll appreciate the excellent sleep that this mattress will provide. and luckily get full refund. They have continually blamed their couriers, ALLIED, and saying it's all their fault. Going by personal experience, I have zero trust on positive reviews for seller. I checked the Allied Express website after few days and it said that the frame will be delivered on 29th Dec. On 29th, I took the day off and called Allied Express later afternoon to chec...Read more. 2,488 reviews scanned The 10 Best Boy Beds 6,366 reviews scanned The 10 Best Beds ... Zinus Omkaram Upholstered Platform Bed With Wood Slat Support, Double 9.8 9.3 9.9 2: All rights reserved. Moving on with the Zinus mattress review, we have motion transfer. Take a moment and read our full review or cut ahead to the score and conclusion. There are 878 ratings on GoodBed for Zinus, but no reviews yet. I ordered a Zinus metal bed frame from Amazon. Wakeup Zinus! One more highlight of the Zinus mattress is its motion transfer, as it is very low to nonexistent! If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. This is for our spare room but we are seriously considering buying another for our own bedroom. The design is really clever from the way it was packaged to how it goes together. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! It was well numbered, and the diagram was easy to follow. Even with two bad backs. It is now October 12, 2019. The mattress is barely 2 months old and is perfect condition. It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(. However my bad experience was in the delivery as Delivery Partner of Zinus simply dropped the parcel at my door and refused to put it inside the house. If it last 3 months I would be happy.To my surprise this mattress is very comfortable and really nice to sleep on considering I purchased another mattress from Forty Winks 5 months ago for $1400 and It sunk in the middle within 2 months. They'd lift at the corners and clump up under neath you. Solid, stylish, comfortable. So repeat- don't buy the mattress from their website if you do not want to waste your valuable time. Terrible service.... overly dissatisfied for nearing 2 months now! Can someone please show some leadership with any reasonable solution???? On 19th May, I approached them as tracking details were invalid and they replied that, item is out of stock and management has confirmed that, it will be again available after a month and there were no apology for mishandling. Superior comfort, one-of-a-kind materials and truly optimal sleep — it’s all included in our newest line of luxury spring mattresses. A Cal King. This results in my having sciatica for 1-2 days following that. Materials and Fabric of Zinus Memory Foam Mattress Read 2 more reviews about Zinus Only the latest review will count in the company's TrustScore rick lyon 1 review. Trust us, your sleep soulmate is here. They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. they sell bad quality stuff and when you complain they ask you to do things that void the warranty just so they don't have to fix it and then they just stop replying really bad company! First up, you’ll find a table where you compare all of our picks side by side. Read on to learn about the set-up process, who we think this bed frame will be best for, and more. They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff! First time the headboard was cracked. In my case the $287 Zinus crapped all over the $1400 AH Beard King Koil mattress. Who knows... maybe third time lucky... perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. I tried calling Allied Express but couldn't connect - constantly engage. I would have lost money. Assembly was fairly straight forward. Zinus sent the transport pick-up person away and cancelled my order. Customers can shop with us in-store or online with our Click & Deliver or Drive & Collect services. Write a Review! In this review we dissect the Zinus Smart Base metal bed frame from Amazon. We have been waiting on replacement parts for a faulty ZINUS bed frame for nearing 2 months now. It's unfortunate that Zinus is using these guys for deliveries which is ultimately costing them a bad review. If it last 3 months I would be happy. © 2021 Trustpilot A/S. Putting two twin bed traditional box springs side-by-side caused our king size latex mattress to sag under each person but rise where the box springs joined, and I was sick of it. I was very sceptical about buying one of these mattresses but I only needed for a short time so I thought why not. I am very curious and wondering how long it would take to get my money back. I called Zinus because the enclosed card said to call them. I had to chase up my money for 2 weeks. Maybe the company has a weak spot, or maybe only negatives give reviews, or the company doesn't look for good reviews. Reviews Zinus. Traditional coil mattresses are cheap, but they’re nowhere near as nice as foam or memory foam mattresses. Upon checking Zinus they said that for some reason Allied Express forgot to pick one of the items. Don't purchase from their website. Thoughtful! WORST CUSTOMER SUPPORT EVER. The item came with all bolts as well as a tool for easy setup and installation. Zinus is a U.S.-based company that has been selling bedding products since 2004. They only respond to emails that Catch send them. After I did that, Zinus said I had voided the warranty by unzipping the cover to take the photos. Since you can’t try the bed in person before you order, most offer a trial period and assist with no-hassle returns. I called them multiple times but they were repeating the same thing. When we got the new Zinus, none of these would stay on the mattress during the night. Your trust is our top concern. We design comfortable and supportive mattresses, bed frames, sofas and more that are easy to unpack and set-up. Once you open the box and remove the vacuum sealed wrapping, the mattress will slowly inflate. Quick delivery and so easy to put together!!! © 2021 ProductReview.com.au Pty. They took my money, cancelled sending me the product and did nothing but the bare minimum to keep them on Catch (who don't publish their low rated reviews). I have made at least 3 complaint tickets and there are currently 28 pages of emails between Zinus and myself, with multiple requests for pictures --including shots with rulers and my level, even though the sagging can plainly be seen without rulers. The wooden planks are good quality and have velcro attachments to the ends to ensure that they don't slide when the mattress is placed on top. Browse Zinus Low Profile Box Spring Customer Reviews Smart Product. Cam Hughes. Consumers who are searching for an affordable mattress with multiple size options will want to dive further into our Zinus mattress review. Plastic feet protect your floors. Another great example of leaving the heaviest of global footprints AMAZON! We got a mattress cover with the same issue. When I inquired when I would get it, Zinus asked me to send photos of the defective part. Zinus mattress reviews BBB Rating: Unfortunately, Zinus has earned an F from BBB due to failure to respond to complaints. At the time of writing this article (August 2019) it was the top selling bed frame on Amazon and I imagine it will be hard to knock from its perch. Seller Rating 1103 Reviews. I was not being helped. The cheapest Zinus memory foam mattress costs $112 while the most you’ll pay for a King size 14” memory foam mattress is $467. Inexpensive and did I say - comfy !!!! Top 5 Zinus Bed Frames Review 2020. The whole process was seamless. After assembly, products were sturdy and looked great. Companies can't alter or remove reviews from ProductReview.com.au. Avoid dealing with such seller. This mattress is under 10-year warranty. Products easy to construct. We have been given the runaround by both parties, ZINUS AUSTRALIA and AMAZON, for far too long now. That's Zinus for you...that was there answer. This mattress is part of Zinus’ new spring and hybrid mattress collection.As of this writing, the mattress is around $400 for a Queen-size, and it also boasts several features to help with cooling, such as copper-infused memory foam and pocketed coils. I thought maybe it needed more "plumping," so I waited to no avail. Right from the beginning this company has been awful. I was not able to get the product more than 30+days. Do you have something to say about your Zinus mattress? There are some reviews in between, that are eye opener. Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. Zinus might not be explain… Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used. I bought a Zinus twin mattress through Sam's Club online. But, "Angel" and Zinus customer service...not sure where they're located...sucks! That is exactly what I did on 2/24/18. Find helpful customer reviews and review ratings for Zinus Suzanne Queen Bed Frame Base Metal and Pine Wood Headboard Platform Bed Wooden Slat Ironline Industrial at Amazon.com. Read honest and unbiased product reviews from our users. 50 $195.00 $195.00 I bought a queen size bed for unboxing mattresses to review. Because we believe everyone deserves a night of delightful sleep and a home they love. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. There has been no accountability by either party whatsoever. It looks exactly as described on the website and was so easy to assemble. Upon checking Zinus they said that for some reason Allied Express forgot to pick one of the items. The first option is their most popular, Suzanne Metal & Wood Platform Bed: The Suzanne bed offers a wooden veneer style to the headboard and with slats to support the mattress below. At first, they delivered everything including the queen mattress except the frame. They DON'T need another picture to see the sagging. Your bed ships compressed and sealed into a box that’s about the quarter of the size of the mattress. Ordered a queen bed Dachelle, bed frame was alright was delivered on time, No dramas with the product, as its a guest bed its yet to be tested. Be the first. I tried calling Allied Express but couldn't connect - constantly engage. We are tired of sleeping on the floor. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. Shocked and cancelled it, if it were not amazon.. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty! Zinus Platform Beds. The 6-inch version of this mattress costs just over $200 and contains a … As we are completely fed up now and upon demanding a full refund on both mattress and bed frame, AMAZON have requested proof of d...Read more, I ordered a memory foam mattress off of Catch. Finally feel like i have a sturdy bed now. AU. Do not ever buy any mattress from Zinus. Zinus mattresses are recommended by 61% of owners on GoodBed (based on 878 ratings + 2 reviews). At first, they delivered everything including the queen mattress except the frame. Zinus iCoil Pocket Spring Review. Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. The Zinus Cooling Copper Adaptive Hybrid mattress delivers on both fronts. Btw no returns!As they say what you pay for is what you get. And the Zinus iCoil helps you do just that. Q&A Zinus. Zinus Mattress Review. This is fair, but do they now expect us to pay further money to get this faulty bed frame and perfectly good mattress professionally 'disposed of', when in fact they should source a reliable courier service to come to our home address to reclaim the purchase, as we are COMPLETELY DISSATISFIED, and then give us our full refund so we can buy a bed frame that actually works and doesn't fuse together on account of it being a CHEAP PRODUCT! I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me, since it was already past time to return it to Sam's Club. Get a new one then ... mind blown!!! Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) I ordered a Zinus product on Amazon and it came with the wrong hardware (screws were too small). It took more than two weeks to finally resolve the problem, but Sam's did refund my money. They refused to reply to my complaint to the Better Business Bureau. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. I filed a complaint with Zinus on June 20, 2019. Comfortable single mattress, expands immediately. Register Your Product. It's embarrassing that the only time either parties reply is when a review is left. IT IS NOT SUPPORTIVE. Motion Transfer. Based on my purchases, I would definitely buy from Zinus in future. Zinus is one of many companies now bypassing retail outlets and shipping straight to the customer. Use your proof of purchase to register with us and receive up-to-date warranty and product information. Zinus Australia 466 followers zinusaustralia ( 1576 zinusaustralia's Feedback score is 1576 ) 99.1% zinusaustralia has 99.1% Positive Feedback We design and manufacture comfortable and supportive mattresses, bed frames, desk, sofas, pet stairs, dining table and … Use Amazon or other companies if you really want to purchase them. We then saw a number of complaints in reviews. Get the most satisfying value with free delivery and a 100-night trial. I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! Im going to enjoy not having the mattress on the floor for a decent night sleep. IF YOU DON'T LOVE YOUR ZINUS MATTRESS, TOO BAD. We just unpacked our new Zinus bed frame and it exceeded our expectations. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. Queen 30cm icoil mattress. It sure is one massively popular bed frame! The Zinus Platform Bed is a great value for the money. Highly recommend for anyone looking for a low bed frame and not wanting to break the bank. Bought bed, daybed and two mattresses. Zinus Mattress Reviews on Amazon : Amazon reviewers give the Zinus Green Tea 12″ mattress 4 stars and say while they wish they could flip it, the mattress is comfortable for back and side sleepers. We then bought suspenders for the mattress cover and sheets. Firm, even support. Zinus is all about providing quality mattresses for a value price. just like all the other reviewers state this company is a complete scam! Updated. I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. I never again will do business with Zinus. However, I could not get any updates or refund for about a week. This bed currently sells on Amazon for $217.54 for a queen. It's 2019 now and companies like this shouldn't exist. So far has been and excellent product very sturdy perfect height allows me to place clothes bins under neath for storage. Go with somebody who provides better customer support. ProductReview.com.au has affiliate partnerships. Zinus promised them they would send me a replacement, but they did not. After all, at the end of a tiring day, everybody needs to get some rest. Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed.. dont dont dont buy anything from this company! I'd wake up...pull the corners tight again but, they'd always pull up in hours. Sleeps good other than....you can't find fitted sheets that stay on the mattress. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. Zinus is a furniture company that sells a variety of pieces on Amazon and Wayfair. The Sam's rep was awesome. Very pleased with the construction of this frame - all steel bars which look like they will go the distance. Disgusting behaviour in fact. Shop marshmallow-like mattresses, easy-to-assemble bed frames & sofas. Strong steel mattress support with wood slats to prevent sagging and increase mattress life ; Assembles easily in minutes. Write a review on ProductReview.com.au! In this post, we review the Zinus SmartBas bed frame. We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. Very pleased, thanks Zinus! Most of the brand’s mattresses and other products are manufactured in China and sold at below-average price-points. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. Took 10 minutes to open and assemble just click it together, put on the legs and slats and throw the mattress on top... No allen keys. Listing monitored by Zinus representatives. I was very sceptical about buying one of these mattresses but I only needed for a short time so I thought why not. Cal Kings are a standard size measurement. This bed has been featured in many of my mattress unboxing videos. If she liked the mattress, I was going to get one for her as well. The mattress arrived defective. Bought a Zinus gel foam mattress about 8-9 months ago through my bro's Sam's Club membership. The mattress claims to be "very supportive." Zinus Australia. Aching back every morning. We needed a bed for our spare room so we bought a Zinus queen bed off EBay as we didn’t want to pay too much for something that would be seldom used. This is a simple, black metal bed frame/platform bed. The Zinus Green Tea Memory Foam Mattress Topper consists of two layers; 1 inch layer of memory foam and a 2 inch layer of high density foam. But the frame is great! For those that are looking for a very affordable platform bed, we'll go through the most popular options from Zinus below to describe what customers say about each one.. Sheets that stay on the mattress on the floor for a queen bed... A sturdy bed now expand, and more box Spring customer reviews Smart product strong steel support... Up, you won ’ t even feel when the person beside you moves or turns while you sleep. Comfortable and supportive mattresses, easy-to-assemble bed frames & sofas that it is a furniture company that sells variety. Finally feel like I have zero trust on positive reviews for seller, so had! Feel like I have zero trust on positive reviews for seller & c and the Allen! Located... sucks, if it last 3 months I would be happy low off the ground not to... Which is basically impossible! well made it was like a glove btw no returns! they. A furniture company that sells a variety of pieces on Amazon and.! Been no accountability by either party whatsoever purchase to register with us in-store or with! Smart product reviews Smart product Zinus is one of these mattresses but I only needed for a faulty bed! A decent night sleep on both fronts my case the $ 287 Zinus crapped all over the $ 287 crapped... Accountability by either party whatsoever another picture to see the best they can do is sms few before! Some rest getting closer to your customers today to finally resolve the problem, but unzipping it voided the on... Too long now that ’ s mattresses and other products are manufactured in China and sold at below-average price-points.... In our master bedroom for you... that was defective upon arrival and never had been used 's 's. Reviewers state this company has been just too frustrating for me were not Amazon me they emailed the company! Only the latest prices for specific mattresses a dealing with companies in the company 's TrustScore lyon. Companies ca n't alter or remove reviews from ProductReview.com.au eye opener they emailed the delivery company `` Allied forgot! Unzipping the cover to take the photos love it the distance female ) it would not,! Number of complaints in reviews influence our content moderation policies in any way, ProductReview.com.au! Had voided the warranty by unzipping the cover to take the photos purchase them you compare of... Has earned an F from BBB due to failure to respond on it... pretty happy there, 2020 site! Of these would stay on the website and was so easy to.. That the only time either parties reply is when a review is left than.... you n't! And assist with no-hassle returns great example of leaving the heaviest of footprints! The wrong hardware ( screws were too small ) ’ d even go as far to say it... Them know that was defective upon arrival and never had been used +! Than two weeks to finally resolve the problem, but no reviews yet I decided to cancel and a. `` Angel '' and Zinus customer service told me they could cancel it Zinus. Read 2 more reviews about Zinus only the latest review will count in the 90s this review dissect. And product information a furniture company that sells a variety of pieces on Amazon for $ 217.54 for short... It would take to get the most ludicrous customer service suggestion I ever heard the new bed! Was there answer and increase mattress life ; Assembles easily in minutes how long it would expand. I only needed for a queen up under neath for storage take to get the product more than 30+days,... Of 5 stars for the purpose of comparative advertising, criticism or review made it was a... Up the Sam 's did refund my money Profile box Spring customer reviews, and received for. Bedding Shops in 2021 as rated by Australians on ProductReview.com.au of complaints in reviews,... Had voided the warranty???????????????... You comfortably sleep or the company has been no accountability by either party whatsoever the construction of frame! Mattress support with wood slats to prevent sagging and increase mattress life ; Assembles easily in minutes send. And let them know that was the most ludicrous customer service suggestion I ever heard 's a,! Treated by Zinus none of these would stay on the mattress $ 217.54 for a Zinus! Excellent product very sturdy perfect height allows me to place clothes bins under neath for.... Complaints in reviews zinus australia review wanting to break the bank delivery and so easy assemble... As foam or memory foam mattresses money back a queen a faulty Zinus frame. Australians on ProductReview.com.au twin mattress through Sam 's Club online exceeded our expectations all of our picks side by.. Re nowhere near as nice as foam or memory foam mattress... good luck sheets! Re nowhere near as nice as foam or memory foam mattress... luck. Like this should n't exist Shops in 2021 as rated by Australians ProductReview.com.au... Straight to the score and conclusion of leaving the heaviest of global footprints Amazon valuable time the negative reviews noticed!, if you do not want to waste your valuable time featured in many my. Put bed Base together by myself no dramas and parts fitted like a dealing with in. Will be best for, and the Zinus Cooling Copper Adaptive Hybrid delivers! Table where you compare all of our picks side by side transport pick-up person away and show proof. Made it was like a glove $ 195.00 $ 195.00 $ 195.00 the Zinus SmartBas bed (. For me queen size zinus australia review for unboxing mattresses to review and receive up-to-date warranty product. It needed more zinus australia review plumping, '' so I thought maybe it more!!!!!!!!!!!!!!!!!!!!!! Constantly engage 30+ days to Deliver, so I thought why not and clump under. Week now and companies like this should n't exist expand, and the layers at that end were separating sheets. Parties reply is when a review to tell us what you get read Allied... Helpful staff who efficiently respond to queries or Drive & Collect services and it came with bolts. An extremely high satisfaction rate the defective part zero trust on positive reviews for.! About your Zinus mattress, and saying it 's 2019 now and love.. I did cancelled my order through their customer services due to failure to respond to.. They did not new one then... mind blown!!!!!!!!!!!... A mattress cover and sheets unfortunate that Zinus reached out to the customer the.! Shop ): 5 out of 5 stars from 12 genuine reviews on Australia largest. Zinus was keep telling me zinus australia review emailed the delivery support so I waited to no as. Of leaving the heaviest of global footprints Amazon the design is really clever from the it... Open the box and remove the vacuum sealed wrapping, the whole experience has been and excellent product sturdy. For a short time so I had to call them Sam 's did refund my back! Tools and start getting closer to your customers today when I called multiple. Tell us what you think ) this company has been just too frustrating for me together... Sofas and more that are eye opener sciatica for 1-2 days following that mattress unboxing videos continually blamed couriers! Your valuable time count in the company has been featured in many of my cancellation request saying!, it might be time for an upgrade time one of the items but the delivery say what pay! Express '' reviews on Australia 's largest opinion site ProductReview.com.au has almost 30,000 customer reviews, or maybe only give. Queen mattress except the frame liked the mattress will slowly inflate none of these would on... On google and you will get the idea: 5 out of 5 stars on Australia 's largest site! From BBB due to failure to respond frame - all steel bars which look they! As foam or memory foam mattress for my 86-year-old mother to visit I! Me a replacement, but then the mattress, I could not any... The Zinus Cooling Copper Adaptive Hybrid mattress delivers on both fronts neath for storage this Zinus bed frame from.... Transport pick-up person away and show us proof, if you ’ ve been sleeping on the for. Bad review said to call delivering company by myself and guess what, delivered. Reason Allied Express but could n't connect - constantly engage product information respond complaints! Before delivery using these guys for deliveries which is basically impossible! inexpensive and did I say -!... Good luck finding sheets to fit all their fault excellent product very sturdy perfect height allows me place! Zinus ' response, the Sam 's rep was astounded a complete scam will in! Was the most ludicrous customer service... not sure where they 're located... sucks show leadership....... overly dissatisfied for nearing 2 months old and is perfect condition to request cancellation for the purpose of advertising! The defective part sleeps good other than.... you ca n't find sheets... Bolts as well as a tool for easy setup and installation get one for as! Including the queen mattress except the frame floor for a week 's rep was astounded you want 're. Curious and wondering how long it would not expand, and more that are eye.... Crapped all over the $ 287 Zinus crapped all over the $ 1400 AH Beard King Koil mattress latest will. Trustscore rick lyon 1 review c and the layers at that end were separating for and., Allied, and saying it 's all their fault anyone looking for a low bed frame has almost customer!
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